Programs to Help You Keep Your Home
Job losses, illness, death of a spouse, divorce, decreasing home values or overextended credit can sometimes make it difficult to make your mortgage payment. If you contact us at 1-800-949-6699, we may be able to use one of the following programs to help you keep your home.
- Refinance
- Repayment Plan
- Loan Modification
- Short Sale
- Deed in Lieu of Foreclosure
- Active Duty Military may be eligible for special assistance programs
If you cannot avoid foreclosure
In some cases, preventing foreclosure is not possible. If you find yourself in this situation, we will do our best to ease your transition from the property so you can move forward. If you are facing foreclosure and have not talked to us about getting help, please call us at 1-800-949-6699. You may still have other options.
Escalation Process
Cimarron Mortgage Company is committed to assisting you in a timely and professional manner throughout the process of helping you keep your home or navigating the foreclosure process. If you believe that an error or problem has occurred throughout the mortgage assistance process or the foreclosure process and believe your concerns are not receiving the appropriate attention, you have the right to escalate your concerns or complaints. You can contact our Escalation Manager by calling 1-800-949-6699 or by emailing Escalation@ecimarron.com.
Within 3 business days following receipt of your inquiry, an Escalation Manager at Cimarron Mortgage Company will acknowledge your inquiry in writing via email, fax or mail and provide you with a contact name, a case number and a resolution date. The resolution date should be no more than 15 business days from the receipt of your inquiry. In some cases, Cimarron Mortgage Company might need additional time to resolve your inquiry but in no case will the resolution response time exceed 30 business days.
Other Things You Should Know:
- If you are facing foreclosure and haven't talked to us about getting help, please call us now. You may still have other options.
- The foreclosure process and the mortgage assistance process may take place at the same time. Be sure to work closely with us so that we can explore all the mortgage assistance options that may help you keep your home.
- Cimarron is attempting to collect a debt. Any information may be used for that purpose.
Other Resources You May Want To Review:
Homeowner education from Fannie Mae
Fannie Mae has created KnowYourOptions.com to help homeowners stay informed and take action to avoid foreclosure.
Homeowner counseling services
Visit www.hud.gov or call 1-800-569-4287 to get connected with a foreclosure-prevention counselor in HUD's network of non-profit partners.
The toll free TDD number for Housing Counseling Agencies (1-800-877-8339)
You can also visit www.hopenow.com or call 1-800-995 HOPE for help from the HOPE NOW alliance of counselors, investors, and mortgage companies working together to help homeowners stay in their homes.
Help avoiding foreclosure from HUD
The U.S. Department of Housing and Urban Development has many resources for homeowners who need help avoiding foreclosure.
Consumer fraud advisories
Learn to recognize foreclosure and debt elimination scams, and get other foreclosure advisories, from the Office of the Comptroller or the Currency (OCC).